Front Desk Representative
4 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Goldfish Swim School - Norwood. As a Front Desk Representative, you will be responsible for promoting quality customer service, processing sales and registrations, and representing the company in a positive image.
Duties and Responsibilities:
- Greets visitors and checks students in on the computer system.
- Discusses membership options with prospective families and registers new students.
- Answers incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member.
- Assists members with purchases of merchandise and vending.
- Prepares student schedules for instructors and schedules private parties.
- Resolves customer concerns/complaints using a professional approach and follow-up.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Preferred Qualifications:
- High school diploma or GED required. Some college preferred.
- One year of previous customer service and/or administrative office experience.
- Intermediate computer skills required with knowledge using Microsoft Office.
- Excellent interpersonal communication and organizational skills.
Work Environment: While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.
About Us: Goldfish Swim School is a rapidly growing, award-winning franchise that is not your typical company. We change lives, help children reach their goals, and wear flip flops. We work in a 90-degree pool and love our employees, rewarding hard work with shout awards, gift cards, and fun social events. We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
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