Trade Expert Specialist

6 days ago


Henderson, Nevada, United States Fidelity National Financial Full time
Job Summary

As a Trade Expert Authorizer at Fidelity National Home Warranty, you will play a crucial role in our authorization department. This position requires trade experience and excellent communication skills to resolve transactional requests from customers and vendors.

Key Responsibilities

• Maintain communication with contract holders via inbound/outbound calling and email to ensure they receive status updates on the progress or delay of the claim.
• Assist in resolving transactional requests from customers, helping to troubleshoot failures, and providing recommendations for ongoing covered issues.
• Communicate with contract holders and vendors according to company and department policies, procedures, and processes in a professional and courteous manner, adhering to department call handling and quality standards.
• Receive and process vendor reports to review and authorize claims for contract holders.
• Provide input into and/or create user documentation and training material.
• Answer routine questions regarding contract coverage following standard scripts and procedures, utilizing a deep understanding of different trade requirements.
• Input repair issues, appliance information, and other relevant details regarding service work orders into the CRM.
• Collaborate with FNHW team members in the claim management process to ensure all supporting actions are taken within appropriate timeframes.

Requirements

• High School Diploma or GED
• Experience in a trade or experience adjusting trade-based claims in the following trades and mechanical systems: Plumbing, Water Heaters, HVAC, Electrical, Kitchen Appliances, Pool & Spa, and Other
• Proficiency with computers and ability to learn customer service software applications.
• Excellent Written and Verbal Communication skills.
• Fact Finding, Problem Solving, and Negotiations skills.
• Ability to achieve and maintain call handling and productivity standards.
• Must have an adequate residential internet speed at a minimum of 10 Mbps.
• Ability to work 40+ hours per week, including weekends, holidays, and overtime as required.

About Fidelity National Home Warranty

Fidelity National Home Warranty is a leading provider of home warranty services. Our parent company, Fidelity National Financial, is a Fortune 500 provider of title and specialty insurance. We offer a competitive benefits package, including a competitive salary, group medical/dental/vision benefits, 401k with company match, and more.

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