Event Planning Coordinator Professional
2 weeks ago
">The Event Planning Coordinator Professional will be responsible for supporting all convention service activities and systems within the Event Planning Department at the Rio Hotel and Casino. This role will directly support the Event Planning Managers and Sales and Event Planning department leadership, as well as manage database administration.
Key Responsibilities:
- Maintain exceptional customer service at every interaction.
- Prepare introductory letters, group resumes and system communications, and compile post-convention survey data.
- Turnover files to Event Planning team and supporting departments thoroughly and timely to ensure operational success.
- Plan, schedule, and conduct pre-planning site inspections for Event Planning Managers.
- Support Event Planning Managers and leadership in all aspects of event planning and coordination.
- Service small, rooms-only groups.
- Act as onsite meetings concierge based on business needs, anticipating and responding promptly to guests' needs; overtime as required, including evenings and weekends.
- Coordinate with Operations teams in advance of groups' arrivals to ensure smooth operation and maximize guest experience and profitability.
- Understand workings of hotel and effectively communicate and coordinate between departments.
- Qualify space-only and group dining requests; provide basic information.
- Create diagrams and ensure proper operational reporting is received and executed upon.
- Maintain clean database and log activities according to system standards.
- Answer phones and support customers with service requests in a timely manner.
- Create and update convention service collateral and presentations.
- Run reports as requested by department leadership.
- Participate in team training and growth opportunities.
- Perform other reasonable duties and responsibilities as assigned.
Requirements:
- Minimum 2 years of hospitality administration experience.
- Strong organizational skills, solution - driven, analytical thinker.
- Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.
- Excellent written and oral communication skills.
- Proactive with attention to details.
- Able to set priorities, work schedule, and meet department deadlines.
- High School Diploma or GED (required)
- At least 21 years of age.
- Proficient in Delphi or Envision
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
- Must be able to work under time constraints and within established deadlines.
- Must regularly lift and / move up to 25 pounds, and must have the ability to push, pull, reach bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
- Long periods of standing and walking.
- Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to CRT, noise, dust and smoke.
- Close spaces while working with others.
- The pay range for this position is $20.00- $22.00/hour.
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