Hospitality Operations Specialist

5 days ago


Hollywood, Florida, United States Resorts Jobs Full time
Hospitality Job Opening at Resorts Jobs

We are looking for an experienced hospitality professional to join our team as a Hospitality Specialist. In this role, you will be responsible for ensuring exceptional customer service experience for our guests.

Key Responsibilities:

  • Deliver exceptional customer service by addressing guest needs in a timely and professional manner.
  • Manage the front desk operations efficiently and courteously, including checking guests in/out and processing transactions.
  • Answer and transfer calls from the switchboard using proper telephone etiquette.
  • Perform a range of tasks such as making courtesy calls, sending confirmation letters, and coordinating with other departments to ensure a smooth response to guest's requests.
  • Process all incoming revenue from all departments daily, balance cash drawers, and perform other duties as assigned.

Requirements:

  • High School Diploma/GED preferred.
  • Prior experience in a hospitality or customer service role preferred.
  • Strong communication and interpersonal skills, computer proficiency, attention to detail, and ability to work under pressure.

Benefits:

  • A competitive salary of $55,000 - $75,000 per year, depending on experience.
  • Paid Time Off and Paid Holidays.
  • Career Growth Opportunities.
  • Medical/Dental Insurance with employer contribution.
  • Voluntary Life Insurance, Disability, and Aflac Insurance.
  • Company-paid life insurance and long-term disability.
  • 401(k) retirement plan.
  • Travel Perks to Resort Locations.
  • Company Perks Program.


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