Hospitality Operations Specialist
5 days ago
We are looking for an experienced hospitality professional to join our team as a Hospitality Specialist. In this role, you will be responsible for ensuring exceptional customer service experience for our guests.
Key Responsibilities:
- Deliver exceptional customer service by addressing guest needs in a timely and professional manner.
- Manage the front desk operations efficiently and courteously, including checking guests in/out and processing transactions.
- Answer and transfer calls from the switchboard using proper telephone etiquette.
- Perform a range of tasks such as making courtesy calls, sending confirmation letters, and coordinating with other departments to ensure a smooth response to guest's requests.
- Process all incoming revenue from all departments daily, balance cash drawers, and perform other duties as assigned.
Requirements:
- High School Diploma/GED preferred.
- Prior experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills, computer proficiency, attention to detail, and ability to work under pressure.
Benefits:
- A competitive salary of $55,000 - $75,000 per year, depending on experience.
- Paid Time Off and Paid Holidays.
- Career Growth Opportunities.
- Medical/Dental Insurance with employer contribution.
- Voluntary Life Insurance, Disability, and Aflac Insurance.
- Company-paid life insurance and long-term disability.
- 401(k) retirement plan.
- Travel Perks to Resort Locations.
- Company Perks Program.
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