IT Operations Analyst Lead

6 days ago


Maple Shade, New Jersey, United States Bridgeway Benefit Technologies Full time

We are looking for an IT Operations Analyst Lead to join our team at Bridgeway Benefit Technologies. In this role, you will be responsible for working with Business Analysts and customers to review and refine requirements, create documents, and integrate them into customers' systems.

This is a remote position, and we prefer candidates based on the East coast.

Key Responsibilities:
  • Work with Business Analysts to understand customer requests, including data mapping and process flows.
  • Create and configure customer documents and automate workflow solutions using proprietary software.
  • Collaborate on business and technical requirements to produce clearly defined specifications.
  • Assist with translating requirements into documents and other correspondences.
  • Create and revise complex document templates, accurately mapping data fields and constructing grouping, repeating rows, etc.
  • Work with software developers to request data source changes and process modifications.
  • Work with customers and stakeholders on the implementation, configuration, testing, and troubleshooting of document creation and management tools.
  • Utilize multiple tools to resolve customer questions and issues.
Requirements:
  • 1-2 years of experience as a Systems Analyst, including report creation, forms development, and technical skills.
  • Solid knowledge of data sources and database concepts.
  • Prior experience with SSRS, Tableau, Power BI, or similar tools.
  • Exposure to functions, parameters, XML, XSLT, a plus.
  • Ability to translate technical document development requests and issues.
  • Strong written and verbal communication skills.
  • Ability to handle multiple projects, prioritize tasks, and meet deadlines.
  • Bachelors' degree in Information Technology, Business Information Systems, or a related discipline.

The estimated salary for this position is around $90,000 per year, based on industry standards and location.

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