Confirmation Call Center Lead

6 days ago


Hot Springs, Arkansas, United States Bath Planet Full time
Job Summary
We are looking for a skilled Confirmation Call Center Manager to join our team at Bath Planet of Arkansas. The successful candidate will have excellent management and communication skills, as well as experience working in a call center environment. In this role, you will be responsible for leading a team of call center agents, developing and implementing policies and procedures, and providing coaching and feedback to improve performance.

Responsibilities:
  • Lead a team of call center agents to meet performance goals.
  • Develop and implement call center policies and procedures.
  • Provide coaching and feedback to call center agents to improve performance.

Requirements:
* 2+ years of management experience in a call center environment
* Excellent communication and computer skills
* Ability to travel to other locations in Little Rock

Benefits:
* Competitive hourly rate and bonus opportunities
* Paid weekly with daily and monthly bonus potential


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