Voice Systems Administrator

2 weeks ago


San Diego, California, United States InsideHigherEd Full time
Job Summary

San Diego State University is seeking a highly skilled Voice Systems Administrator to oversee the university's voice systems infrastructure. The ideal candidate will possess a strong background in enterprise-level PBX and UCaaS solutions, with experience in supporting and troubleshooting complex voice systems.

Key Responsibilities

Oversee the university's voice systems infrastructure, including Mitel MX-One PBX, MiCC call center, CallXpress Voicemail system, and Spok system.

Support all future campus needs, including the migration to a Unified Communications as a Service (UCaaS) system.

Manage E911 and ports to jack assignments, as well as serve as backup Administrator for San Diego State University's Emergency Notification system.

Requirements

Equivalent two years' experience working with an enterprise-level PBX or UCaaS solution.

Associates Degree in Computer Science or Information Systems or equivalent field experience.

Preferred Qualifications

Experience with supporting an enterprise network system, including wired and wireless networks.

Ability to design, administer, and analyze IP telephony systems on premises and cloud-based solutions.

Experience supporting and maintaining enterprise-level 911 systems.

Experience managing and creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue, and other messaging, call recording services, email, chat, and other components of a customer call center platform build.

Experience implementing or integrating with CRMs (Salesforce, MS Dynamics, and other) and/or Contact Center Solutions preferred.

Implementation experience with Zoom Phone, Google Voice, or other cloud-based unified communications platforms.

What We Offer

San Diego State University offers a rich benefits package, including salary placement determined by education, experience, and qualifications. Starting salary upon appointment is not expected to exceed $5,834 per month. The university is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.



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