Senior IT Network and Telecommunications Analyst

3 weeks ago


Boston, Massachusetts, United States Cardinal Health Full time
Job Summary

Cardinal Health is seeking a skilled Senior IT Network and Telecommunications Analyst to join our team. As a key member of our IT Network & Telecommunications team, you will be responsible for designing, implementing, and supporting Cisco UC and UCCE solutions.

Key Responsibilities
  • Participate in project work to deploy new voice solutions
  • Perform analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures
  • Design, implement, and support of Cisco UC and UCCE
  • Perform call recording, SIP, SBC's, CVP, CCNP, ITIL v3
  • Demonstrate knowledge of Cisco related voice and contact center components
  • Project management
  • Utilize strategic approach to Unified Communications
  • Provide topology documents or the flow of the voice data
Requirements
  • 2-4 years of experience in the data/voice communications field, preferred
  • Bachelor's degree in related field, or equivalent work experience, preferred
  • Practical skills in voice technologies IP telephony and SIP, preferred
  • Experience designing, implementing, and troubleshooting voice technologies, preferred
  • Understanding of IP data, voice, and video networking concepts and systems is preferred
  • Excellent oral communication and technical writing skills preferred
  • Experience with MS Office Suite and LucidChart preferred
  • Analytical, troubleshooting and problem resolution skills preferred
  • Experience in logical design of voice & contact center solutions, research and development, and hands-on configuration preferred
What We Offer
  • Competitive hourly rate: $32.50 - $46.39 per hour
  • Bonus eligible: No
  • Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being


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