Help Desk Operations Manager

3 weeks ago


Coon Rapids, Minnesota, United States New Charter Technologies, Inc. Full time

New Charter Technologies, Inc. is a dynamic and fast-paced IT company looking for a Help Desk Operations Manager to join our team in Minneapolis.

Job Overview

This role is responsible for managing service requests, scheduling IT support staff, and ensuring timely resolution of issues. The ideal candidate will have excellent communication and problem-solving skills, as well as experience working in an IT office environment.

Key Responsibilities:

  • Manage service requests from clients via phone or email.
  • Prioritize service requests based on urgency and impact.
  • Communicate with clients regarding the status of their service requests.
  • Schedule IT support staff to address service requests.

Requirements:

  • 2-4 years of experience in an IT office environment.
  • Ability to work well under pressure and adapt to changing project workloads.
  • Strong communication and problem-solving skills.

The estimated salary for this position is $64,000 per year, depending on experience. We offer a competitive benefits package, opportunities for growth and development, and a positive work environment.

New Charter provides a unique work environment with regular breakfasts, daily lunch spreads, and a game room. Our company values teamwork, adaptability, and customer satisfaction.


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