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Bilingual IT Support Specialist
2 months ago
Work Environment: This position involves a hybrid work model, requiring in-office presence on select days while allowing remote work on others. Initial training will be conducted onsite, followed by remote responsibilities. Flexibility to adapt to changes in work regulations is essential.
Work Schedule: The role entails a 40-hour work week with rotating shifts. Team members will experience various schedules, ensuring coverage and consistency in support.
Key Responsibilities:
- Deliver technical assistance to users and resolve a variety of issues.
- Identify, research, and troubleshoot technical problems.
- Respond to requests for support via phone, email, and in-person.
- Monitor client systems proactively using appropriate tools.
- Document and track issues to ensure timely resolutions.
- Engage with customers to resolve complex problems effectively.
- Participate in projects aimed at enhancing customer responsiveness.
- Act as a subject matter expert and follow established guidelines for issue resolution.
Minimum Qualifications:
- Fluency in Spanish is mandatory.
- A two-year degree in Information Technology or a related field.
- 1-3 years of experience in technical support within a computer-related environment.
- Familiarity with standard concepts, practices, and procedures in the IT field.
- Intermediate understanding of IT infrastructure components.
- Knowledge of ITIL standards and best practices.
- Experience with desktop tools, server operating systems, and IT networks.
- Understanding of IT security and disaster recovery protocols.
- Familiarity with call center technologies.
Preferred Skills:
- Experience in a Global IT Service Desk function is highly desirable.
- Advanced troubleshooting capabilities.
- Strong analytical skills for problem resolution and solution evaluation.
- Excellent communication and organizational skills.
- Ability to work independently and in a team setting.
- Strong verbal communication skills for documenting procedures.
- Flexibility to work rotating shifts and holidays.
Success Factors:
Successful candidates will demonstrate a focus on results, teamwork, and the ability to manage complexity. Key attributes include:
- Attention to detail
- Effective communication
- Problem-solving skills
- Accountability
About Genesis10:
Genesis10 is recognized as a leading staffing firm in the U.S., connecting thousands of consultants and employees with opportunities across various industries. Our commitment to our clients and consultants ensures a supportive work environment and access to numerous career paths.
Benefits:
Genesis10 offers a range of benefits for contract roles, including access to a dedicated recruiting team, medical and dental coverage, 401K options, and more. Our reputation for fostering career growth and work-life balance makes us a preferred employer in the industry.