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Customer Service Liaison

2 months ago

Bangor, Maine, United States Bison USA Full time
Customer Service Representative

Bison USA is seeking an experienced Customer Service Representative to join its Bangor, ME office.

The Customer Service Representative will be responsible for maintaining exceptional customer relationships, ensuring quality order entry, and resolving issues in a timely manner.

Key Responsibilities:
  • Provide exceptional customer service, ensuring customer needs are properly understood and served.
  • Communicate effectively with customers, including order acceptance, tracing, and claim facilitation.
  • Work with planning personnel to ensure maximum equipment utilization and targeted customer service levels.
  • Manage scheduling with clients, shippers, and consignees to meet customer needs and operational requirements.
Requirements:
  • High school diploma or equivalent
  • 1+ years of experience in customer service
  • Excellent verbal and written communication skills
  • Excellent problem-solving and organizational skills

Bison USA offers a dynamic work environment and opportunities for growth and development.