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Warranty Analytics Specialist

2 months ago

Kirkland, Washington, United States PACCAR Full time
Company Overview

PACCAR is a prestigious Fortune 500 organization founded in 1905, recognized globally as a leader in the commercial vehicle, financial, and customer service sectors. With renowned brands such as Kenworth, Peterbilt, and DAF trucks, PACCAR excels in the design, manufacturing, and customer support of high-quality trucks across various weight classes. The company also specializes in advanced diesel engines, financial services, information technology, and the distribution of truck parts.

At PACCAR, you can embark on a career that aligns with your aspirations, whether you aim to innovate transportation technology, support essential business functions, or contribute to the creation of outstanding products and services.

Division Overview

Kenworth Truck Company is celebrated for manufacturing the world's premier heavy and medium-duty trucks. The company leads the industry in fuel-efficient technology solutions, committed to enhancing fuel efficiency and minimizing emissions through innovative designs, including aerodynamic trucks and alternative fuel options.

Position Overview

Kenworth is seeking a detail-oriented individual passionate about data analysis and forecasting, utilizing Warranty, Remote Diagnostics, Service Management, and Field Service data. This role is pivotal in supporting warranty operations, focusing on cost analysis, warranty reduction, and performance enhancement. Your contributions will be vital in empowering Kenworth leadership to make informed, data-driven decisions.

Key Responsibilities
  • Act as the warranty subject matter expert (SME) for collaboration with Field Service, Sales, Pricing, Marketing, Accounting, Fleets, and senior management.
  • Develop and maintain warranty analysis queries, tables, macros, and database processes to ensure data accessibility for team members.
  • Create forecasting models to estimate future warranty expenditures for the division.
  • Support data analysis for predicting warranty costs based on product enhancements and coverage policies.
  • Provide analytical support for warranty and policy assessments to the Warranty, Field Service, and Pricing/Sales teams.
  • Generate ad-hoc queries to fulfill warranty analysis requests from various stakeholders.
  • Produce standardized reports highlighting trends, ongoing improvements, and insights from Engineering, Field Service, and Sales.
  • Collaborate with stakeholders across PACCAR to develop innovative analytics solutions, identify new data sources for analytics projects, and promote best practices in analytics.
  • Engage with the Warranty team, Engineering, Connected Truck, and Field Service to support fleet initiatives and address warranty challenges and high-value claims.
  • Create data visualizations and insights for bi-monthly warranty reviews with executive leadership using diverse databases and data sources.
  • Travel as necessary (less than 10%).
  • Perform additional duties as assigned.
Qualifications & Skills
  • Bachelor's Degree in information systems, computer science, finance, business administration, or a related field is required; an MBA is a plus.
  • Self-motivated team player capable of managing multiple objectives and delivering high-quality results.
  • 6+ years of relevant industry experience is required.
  • Proficient in Excel, Access, PowerPoint, and MS Word; cloud database experience is preferred.
  • Strong SQL skills are essential.
  • Experience with Tableau or Python is desirable.
  • Proven ability to develop technical solutions aligned with business requirements.
  • Excellent attention to detail and a mechanical aptitude.
  • Must be self-driven and able to thrive in a fast-paced, dynamic environment with shifting priorities.
  • Ability to take ownership of assigned projects and work effectively with minimal supervision.
  • Comfortable communicating with all organizational levels.
Why Join PACCAR/Kenworth?
  • Be part of a global Fortune 500 company offering extensive growth and development opportunities.
  • Collaborate with experienced, goal-oriented colleagues recognized as experts in their fields.
  • Contribute to the design and support of the commercial vehicles of the future, focusing on emerging technologies such as electric and autonomous trucks.
Benefits Overview

As a PACCAR employee, you will enjoy a comprehensive range of benefits, including:
  • 401k plan with up to a 5% company match.
  • Fully funded pension plan providing monthly benefits post-retirement.
  • Generous paid time off, including a minimum of 10 vacation days, 12 holidays, and sick leave.
  • Tuition reimbursement for ongoing education.
  • Medical, dental, and vision coverage for you and your family.
  • Flexible spending accounts (FSA) and health savings accounts (HSA).
  • Paid short- and long-term disability programs.
  • Life and accidental death and dismemberment insurance.
  • Employee Assistance Programs (EAP) offering wellness plans, estate planning, financial counseling, and more.
Equal Employment Opportunity

PACCAR is committed to promoting equal employment opportunities and ensuring that employees and applicants are not discriminated against based on race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status, or any other legally protected status. This commitment applies to all aspects of recruitment, selection, placement, promotion, termination, compensation, and other employment conditions.