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Customer Service Representative

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Eugene, Oregon, United States Waste Connections Full time
{"Job Title: Customer Service Representative

About the Role:
Sanipac, a Waste Connections company, is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Eugene, Oregon. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with other departments to resolve customer disputes
  • Effectively navigate company-specific computer operational systems
  • Communicate with customers to complete orders and provide service information
  • Accurately record and document customer interactions
  • Determine charges for service requested and manage cash transactions
  • Work in a fast-paced environment while maintaining high levels of detail
  • Perform various office tasks and assist with other areas as needed
  • Work independently and as part of a team to achieve customer service goals

Requirements:
  • 2 years of customer service experience in a high-volume environment
  • Experience with MS Word, Excel, and email preferred
  • Excellent organization and communication skills
  • Ability to analyze and solve problems
  • Ability to work in a team environment and adapt to changing priorities

What We Offer:
Waste Connections is an equal opportunity employer and offers a competitive salary, excellent benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.