Service Coordinator
4 days ago
The Service Coordinator plays a crucial role in ensuring seamless rental and service experiences for residential and commercial clients. Acting as the central point of contact, this professional ensures smooth scheduling and timely delivery of services.
This full-time position reports directly to the Service Manager and is responsible for collaborating with the service team to schedule installation and maintenance service events. The ideal candidate will provide guidance and oversight to field technicians, ensuring work is executed to the highest standards.
The successful Service Coordinator will contribute to the upkeep and accuracy of essential customer, equipment, and company data. They will also partner with the Sales team, technicians, parts team, and customers to generate accurate quotes for rental and service events.
In addition, this professional will liaise with the accounting department to manage customer payments and collections. They will be responsible for resolving any billing or payment issues in a swift and effective manner.
Key Responsibilities- Collaborate with the service team to schedule installation and maintenance service events
- Provide guidance and oversight to field technicians
- Contribute to the upkeep and accuracy of essential customer, equipment, and company data
- Partner with the Sales team, technicians, parts team, and customers to generate accurate quotes for rental and service events
- Liaise with the accounting department to manage customer payments and collections
- High school diploma or GED Required
- HVAC experience preferred
- Strong organizational and scheduling skills
- Attention to detail including follow up and follow through
- Excellent customer service and communication skills
- Ability to manage multiple tasks and priorities effectively
- Medical, Dental & Vision Insurance – Eligible 1st of the month after employment begins
- Life Insurance. Short-Term Disability Coverage
- Vacation & Personal Time. Paid Holidays
- 401(k) – Company matches 50% up to 5% employee income
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