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Customer Service Ambassador

2 months ago

Groveport, Ohio, United States American Family Insurance- Jeff Finegan Agency LLC Full time
Job Overview

At American Family Insurance - Jeff Finegan Agency LLC, we are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. This is a full-time position that requires exceptional customer service skills, attention to detail, and the ability to work in a fast-paced environment.

The ideal candidate will be responsible for providing top-notch customer service to our clients, processing policy change requests, and maintaining knowledge of our products and services. They will also be responsible for answering customer inquiries, resolving issues, and providing solutions to meet their needs.

We offer a comprehensive benefits package, including annual base salary, commission, and bonus opportunities. Our benefits also include dental insurance, vision insurance, life insurance, disability insurance, and hands-on training. We offer a Monday-to-Friday schedule, career growth opportunities, and evenings off.

The successful candidate will possess excellent communication and interpersonal skills, be able to work well in a team environment, and have a positive attitude. They will also be able to create relationships from a cold start, possess great customer service skills, and have problem-solving capabilities.

Key Responsibilities
  • Process customer policy change requests in a timely and efficient manner.
  • Complete Evidence of Insurance requests accurately and promptly.
  • Provide exceptional customer service by greeting all customers in a friendly and helpful manner.
  • Take premium payments from customers in a secure and efficient manner.
  • Ask each customer for referrals and explain our referral program.
  • Return all phone messages promptly and professionally.
Requirements
  • Possess a genuine willingness to learn, be intuitive, and resourceful.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Create relationships from a cold start and build strong customer connections.
  • Excellent customer service skills and problem-solving capabilities.
  • Ability to work well in a team environment and be a team player.