Service Operations Specialist I

3 days ago


Spanish Springs, Nevada, United States Fox Factory Full time
Job Summary

The Service Operations Specialist I will be responsible for processing all services completed by the Bike Service department. This individual will be a crucial member of the Service Ops team, ensuring that all transactions between the Bike Service department and their customers are accurately billed and shipped each business day.

Key Objectives
  • Process all shipments and have them ready for final packaging by 2:30 pm cutoff time each day.
  • Maintain a professional demeanor with proper written and oral communications, and ensure a clean and organized work area.
  • Advise the Service Manager or TCSR Supervisor of any issues that may interfere with job performance.
  • Properly handle and protect customer credit card information as proposed by Fox Finance department.
Job Responsibilities
  • Review each service transaction to ensure accuracy in pricing.
  • Ensure that credit card information is accurately inputted into the CC module in Oracle for each transaction.
  • Ensure that all data is properly inputted into the proper fields in both the Service Request form and in Order Management, to prevent Oracle errors and ensure successful completion of the service transaction and shipment.
  • Collaborate with the Service Ops team to eliminate any reasons why a service transaction cannot be shipped back to a customer.
  • Maintain a safe work environment by adhering to all safety regulations within the department.
Requirements
  • Ability to work within the Microsoft Office programs.
  • ERP Database experience and Oracle experience are a plus.
  • Attention to detail is a must.
  • Multi-tasking is a must.
  • Good written and verbal communication skills.
  • Ability to decipher last-minute requests to complete a service transaction.
  • Understand and execute detailed instructions given by Manager, Supervisor, and team members.
Competencies
  • Customer Mindset: Exceptional customer experience is the primary focus while performing job duties, with quality being a top priority.
  • Adaptability & Innovation: Proactively and willingly adapt to changing business needs and conditions, and present creative and fresh ideas to solve problems, gain efficiencies, and improve quality.
  • Relationship Building: Build constructive working relationships characterized by a high level of inclusion, cooperation, and mutual respect.
  • Accountability: Take personal responsibility for the quality and timeliness of work, and strive to exceed requirements.
  • Decision Making and Judgment: Make timely, informed decisions that take into account the facts, goals, constraints, and risks.
  • Talent Development (Self and Others): Display an ongoing commitment to learning and self-improvement, and make an effort to acquire new knowledge or skills associated with job responsibilities, while also being willing to work with others and coach/teach to develop and support other employees' development.
Position Qualifications

Education: High school diploma or equivalent

Experience: No experience required, but 1+ years of experience in a service/administrative environment preferred

General bike industry experience, including knowledge of mountain bike components, is a plus

Work Environment and Physical Requirements

Office/Service Center Environment

Ability to sit for long periods of time

Vision abilities required to validate and enter data on computer

Lift up to 25 lbs. regularly

Requires walking, standing, bending, and lifting for long periods of time

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending, and Dependent Care Savings Accounts, Disability, and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.


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