Service Operations Specialist I

4 weeks ago


Spanish Springs, Nevada, United States Fox Factory Full time
Job Summary

The Service Operations Specialist I will be responsible for processing all services completed by the Bike Service department. This individual will be a crucial member of the Service Ops team, ensuring that all transactions between the Bike Service department and their customers are accurately billed and shipped each business day.

Key Objectives
  • Process all shipments and have them ready for final packaging by 2:30 pm cutoff time each day.
  • Maintain a professional demeanor with proper written and oral communications, and ensure a clean and organized work area.
  • Advise the Service Manager or TCSR Supervisor of any issues that may interfere with job performance.
  • Properly handle and protect customer credit card information as proposed by Fox Finance department.
Job Responsibilities
  • Review each service transaction to ensure accuracy in pricing.
  • Ensure that credit card information is accurately inputted into the CC module in Oracle for each transaction.
  • Ensure that all data is properly inputted into the proper fields in both the Service Request form and in Order Management, to prevent Oracle errors and ensure successful completion of the service transaction and shipment.
  • Collaborate with the Service Ops team to eliminate any reasons why a service transaction cannot be shipped back to a customer.
  • Maintain a safe work environment by adhering to all safety regulations within the department.
Requirements
  • Ability to work within the Microsoft Office programs.
  • ERP Database experience and Oracle experience are a plus.
  • Attention to detail is a must.
  • Multi-tasking is a must.
  • Good written and verbal communication skills.
  • Ability to decipher last-minute requests to complete a service transaction.
  • Understand and execute detailed instructions given by Manager, Supervisor, and team members.
Competencies
  • Customer Mindset: Exceptional customer experience is the primary focus while performing job duties, with quality being a top priority.
  • Adaptability & Innovation: Proactively and willingly adapt to changing business needs and conditions, and present creative and fresh ideas to solve problems, gain efficiencies, and improve quality.
  • Relationship Building: Build constructive working relationships characterized by a high level of inclusion, cooperation, and mutual respect.
  • Accountability: Take personal responsibility for the quality and timeliness of work, and strive to exceed requirements.
  • Decision Making and Judgment: Make timely, informed decisions that take into account the facts, goals, constraints, and risks.
  • Talent Development (Self and Others): Display an ongoing commitment to learning and self-improvement, and make an effort to acquire new knowledge or skills associated with job responsibilities, while also being willing to work with others and coach/teach to develop and support other employees' development.
Position Qualifications

Education: High school diploma or equivalent

Experience: No experience required, but 1+ years of experience in a service/administrative environment preferred

General bike industry experience, including knowledge of mountain bike components, is a plus

Work Environment and Physical Requirements

Office/Service Center Environment

Ability to sit for long periods of time

Vision abilities required to validate and enter data on computer

Lift up to 25 lbs. regularly

Requires walking, standing, bending, and lifting for long periods of time

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending, and Dependent Care Savings Accounts, Disability, and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.



  • Spanish Springs, Nevada, United States Reno Staffing Full time

    h3JobSummary/h3pRenoStaffingisseekingaskilledWarehouseAssociatetojointheirteamintheSpanishSpringsarea.Thisroleinvolvescoordinatingtheday-to-dayoperationalfunctionsofpacking,shipping,receiving,anddistributionofgoodsandsupplies./ppbKeyResponsibilities:/b/pulliAssisttheproduction/manufacturingsideinpreparinginvertersforproduction/liliEfficientlyconductallduties...


  • Spanish Springs, Nevada, United States SolarEdge Full time

    Quality Control Technician Job DescriptionSolarEdge is a global leader in high-performance smart energy technology, with a diverse product offering that includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.We are seeking a Quality Control Technician to support our North American...


  • Indian Springs, Nevada, United States Spectrum Comm Inc Full time

    Job DescriptionSpectrum Comm Inc is seeking a highly skilled Test Operations Analyst to support our customer at Creech AFB, NV.In this role, you will advise and assist the customer with operational test planning, execution, data analysis, and reporting.Key Responsibilities:Develop and maintain a metrics plan for test execution.Develop and maintain a data...


  • Indian Springs, Nevada, United States Spectrum Comm Full time

    Cybersecurity Specialist RoleSpectrum Comm is seeking a highly skilled Cybersecurity Specialist to support our customer at Creech AFB, NV. In this role, you will provide technical guidance, data analysis, and reporting assistance for all cyber requirements associated with the procurement, sustainment, modification, and performance of the MQ-9, MQ-9...


  • Indian Springs, Nevada, United States Spectrum Comm Inc Full time

    Job OverviewSpectrum Comm Inc is seeking a highly skilled Cybersecurity Specialist to support our customer at Creech AFB, NV.The ideal candidate will provide technical guidance, data analysis, and reporting to advise and assist the customer with operational test planning, execution, and data analysis.Key ResponsibilitiesProvide technical expertise to analyze...


  • Indian Springs, Nevada, United States Amentum Full time

    Job SummaryWe are seeking a highly skilled Airfield Management Specialist to join our team at Amentum. The successful candidate will be responsible for ensuring the smooth operation of our airfield, including flight planning, air traffic control, and facility maintenance.Key ResponsibilitiesPrepare and maintain files, reports, and correspondence related to...


  • Indian Springs, Nevada, United States General Atomics and Affiliated Companies Full time

    Job SummaryWe are seeking a highly skilled Avionics Systems Specialist to join our team at General Atomics Aeronautical Systems, Inc. in Creech AFB. As an Avionics Systems Specialist, you will be responsible for the installation, application, and maintenance of unmanned aerial vehicle electronic equipment, including ground control stations, ground data...


  • Indian Springs, Nevada, United States USCRI Full time

    Job Title: Family Support SpecialistJoin USCRI in supporting vulnerable individuals and families in need of assistance.Job SummaryThe Family Support Specialist will play a critical role in providing essential services to refugees and immigrants, helping them rebuild their lives and integrate into new communities.Key ResponsibilitiesConduct thorough home...


  • Silver Springs, Nevada, United States Pilot Company Full time

    Pilot Company is seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing fast, friendly, and clean service to our guests. Your ability to maintain a guest-focused culture and provide excellent customer service will be essential in...


  • Silver Springs, Nevada, United States Hodges Transportation Full time

    Job SummaryWe are seeking a highly skilled IT Computer Technician I to join our team at Hodges Transportation. The successful candidate will be responsible for installing, maintaining, and upgrading hardware and software of our entire organization's computer systems.This is a full-time position that requires excellent technical skills, strong communication...


  • Indian Springs, Nevada, United States Cape Fox Shared Services Full time

    Cape Fox Shared Services is seeking a highly skilled System Security Specialist to support a government customer.The ideal candidate will be responsible for managing and completing tasks related to system security, ensuring compliance with internal security policies and practices.Key responsibilities include:Ensuring systems are operated, maintained, and...


  • Indian Springs, Nevada, United States Cape Fox Shared Services Full time

    Cape Fox Shared Services Job DescriptionCape Fox Shared Services is seeking a highly skilled Senior Network Technician to provide critical network and security support for our 432WG units and Forward Operating Locations (FOLs).Key Responsibilities:Provide daily network administration and access control to operations, test, and training personnel/students for...

  • Casino Floor Manager

    4 weeks ago


    Silver Springs, Nevada, United States Silver Strike Casino, Silver Springs, NV Full time

    Casino Floor Manager Job DescriptionSilverado Casino in Fernley, NV is seeking a highly skilled and experienced Casino Floor Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of the casino floor, ensuring that all guests receive exceptional service and that the casino's policies and...


  • Indian Springs, Nevada, United States State of Nevada Full time

    Company Overview:The Nevada State Veterans Home in Boulder City, Nevada is dedicated to providing exceptional care and services to our nation's heroes. As a leading provider of long-term care, we are committed to delivering high-quality services that enhance the lives of our residents.Salary:We offer a competitive salary for this position, estimated to...

  • Deliver with Purpose

    3 weeks ago


    Cold Springs, Nevada, United States UPS Full time

    UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. The company is an equal opportunity employer. We're more than just a delivery service - we're a team of hardworking, efficient package handlers and friendly, focused drivers. We're professionals working in finance, technology, engineering, marketing, and more....


  • Spanish Springs, United States Fox Factory Full time

    Position Summary : The Service Ops I – Data Processor will be responsible for the processing of all Services (Warranty and Paid) that are completed by the Bike Service department This individual will be a crucial member of the Service Ops team ensuring that all transactions between the Bike Service department and their customers are able to be billed and...


  • holly springs, United States i-Pharm GxP Full time

    Automation/IT Specialist I am working directly with one of the largest influenza manufacturers in the world who are producing influenza vaccines in a high volume very quickly in their cell-based vaccine producing site. They are looking for an Automation/IT Specialist who has experience with VMWare and GMP documentation.Job Details:Start Date: 11/04Duration:...


  • Holly Springs, United States i-Pharm GxP Full time

    Automation/IT Specialist I am working directly with one of the largest influenza manufacturers in the world who are producing influenza vaccines in a high volume very quickly in their cell-based vaccine producing site. They are looking for an Automation/IT Specialist who has experience with VMWare and GMP documentation.Job Details:Start Date: 11/04Duration:...


  • Colorado Springs, United States Johnson Service Group Full time

    Job DescriptionJob DescriptionDuties:As a Logistics Specialist I, you assist with the preparation of our logistics documentation for spares, tools, test equipment, materials, and related manuals to be deployed and stocked. You'll support routing, documenting, and coordinating shipping logistics, records of equipment, components, repair parts and related...


  • Steamboat Springs, Colorado, United States United Parcel Service Full time

    Warehouse Operations SpecialistAt United Parcel Service, we're looking for a skilled Warehouse Operations Specialist to join our team. As a key member of our warehouse operations, you will be responsible for loading and unloading packages in and out of our trailers or signature brown trucks.Key Responsibilities:1. Load and unload packages efficiently and...


  • Glenwood Springs, Colorado, United States United Parcel Service Full time

    Job Summary:UPS is seeking a skilled Warehouse Operations Specialist to join our team. As a Warehouse Operations Specialist, you will be responsible for loading and unloading packages, sorting packages to ensure timely delivery, and maintaining a safe and efficient work environment.Key Responsibilities:Loading and unloading packages from trailers and...


  • Colorado Springs, United States ANB Bank Full time

    Description ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference. ANB Bank hires...


  • Glenwood Springs, Colorado, United States United Parcel Service Inc. Full time

    Warehouse Operations Job DescriptionAt United Parcel Service Inc., we're looking for a skilled Warehouse Operations Specialist to join our team. As a Warehouse Operations Specialist, you will be responsible for loading and unloading packages in and out of our trailers or signature brown trucks, as well as sorting packages to ensure they reach their...


  • Rock Springs, Wyoming, United States Mountain States Pressure Service Full time

    Job OverviewMountain States Pressure Service is seeking a skilled Rig Operations Specialist to join our team. As a key member of our crew, you will be responsible for safely operating the workover rig and contributing to a safe and healthful workplace.Key Responsibilities:Operate the workover rig in a safe and efficient manner, following the direction of the...

  • Machine Operator I

    3 weeks ago


    Estill Springs, Tennessee, United States Amcor Rigid Packaging Full time

    Job Summary:We are seeking a skilled Machine Operator I - Packaging Specialist to join our team at Amcor Rigid Packaging. In this role, you will be responsible for performing repetitive production and packing operations to mass process products such as plastic bottles.Key Responsibilities:Work from a production schedule located within the work area.Randomly...


  • Colorado Springs, Colorado, United States System High Corp Full time

    Job DetailsSystem High Corporation is seeking a highly skilled Information Technology/Assurance Specialist I to join our team. The successful candidate will be responsible for providing day-to-day support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.Key Responsibilities:Establish complex operational...

  • Texas Works Advisor I

    1 month ago


    Sulphur Springs, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Texas Works Advisor I / Medical Eligibility Specialist I / Hospital Base Worker IAre you a detail-oriented and organized individual looking for a challenging role in a dynamic environment? Do you have excellent communication and interpersonal skills? If so, we may have the perfect opportunity for you.As a Texas Works Advisor I / Medical...


  • Saratoga Springs, United States Saratoga Hospital Full time

    Summary of Position: This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. The Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling...


  • Colorado Springs, Colorado, United States Sev1Tech Full time

    Job Title: Network Operations Center Technician ISev1Tech is seeking an experienced individual to fill the position of Network Operations Center Technician I. This is an operational shift position dedicated to the support of the Network Operations Center for the administration, and management of the United States Space Force (USSF) meshONE-T network.Key...


  • Glenwood Springs, United States Black Hills Energy Full time

    Job Specifications Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best...


  • Hot Springs, South Dakota, United States Monument Health Full time

    Job SummaryAs a Patient Access Specialist I at Monument Health, you will play a vital role in providing exceptional patient care and ensuring seamless revenue cycle processes. This is an exciting opportunity to join a dynamic team and make a meaningful difference in the lives of our patients.Key ResponsibilitiesAccurately collect demographics, confirm...


  • Spanish Springs, United States CoolSys Full time

    Overview: At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. As a large company serving diverse customers, we invest in our team with:Competitive Compensation: Competitive pay from $30 - $45 hr and sign-on bonuses up to $3,000 DOE!!  Ongoing Education & Training: Access to...


  • Colorado Springs, Colorado, United States Sev1Tech Full time

    Job Title: NOC Technician ISev1Tech is seeking an experienced individual to fill the position of Network Operations Center Technician I.Job Responsibilities:Perform continuous monitoring of systems via various tools, responding with appropriate actions to system alarm signals.Monitor for breaches of Service Level Agreements (SLAs).Pursue first call...

  • Service Specialist

    3 months ago


    Lime Springs, United States First MainStreet Insurance, L.C. Full time

    POSITION TITLE: Service Specialist DATE: January 2024REPORTS TO: Operations Department CLASSIFICATION: Non-exempt EEO CLASSIFICATION: AdministrativePOSITION SUMMARY:A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. They will provide administrative support to the Account Manager, Account...

  • Service Specialist

    3 months ago


    Lime Springs, United States First MainStreet Insurance, L.C. Full time

    POSITION TITLE: Service Specialist DATE: January 2024REPORTS TO: Operations Department CLASSIFICATION: Non-exempt EEO CLASSIFICATION: AdministrativePOSITION SUMMARY:A Service Specialist is responsible for overseeing the delivery of high-quality service and support to our valued clients. They will provide administrative support to the Account Manager, Account...