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Patient Care Coordinator

2 months ago

Auburn, Massachusetts, United States UnitedHealth Group Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

As an Associate Patient Care Coordinator in a pediatrics clinic, you will:

Key Responsibilities:
  • Answer phones and schedule appointments
  • Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
  • Greet patients as they arrive and manage wait time
  • Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
  • Collect co-payments, co-insurance, and deductibles and issue receipts
  • Process walk-in patients and visitors
  • Manage medical records (maintains, files/scans, prepares for schedule)
  • Ensure all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Perform all other related duties as assigned
  • Set up and clean coffee and water station for patients
  • Assist with keeping the break room in good order
  • May be required to travel locally up to 10% of the time for meetings or to cover other clinic locations
Why Choose UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements:
  • High School Diploma/GED (or higher)
  • 1 + years of customer service experience
Preferred Qualifications:
  • 1 + years of experience working in a healthcare setting
  • Strong communication and customer service skills both in person and via phone
  • Working knowledge of general office procedures
  • Basic knowledge of Microsoft applications
  • Bilingual English/Spanish
  • Medical office experience