Customer Support Specialist

2 weeks ago


Beverly, Massachusetts, United States Motion Recruitment Full time
Job Summary

Motion Recruitment is seeking a highly skilled Customer Service Representative - Repair Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for coordinating all internal and external customer repairs with vendors, ensuring seamless communication and timely resolution of issues.

Key Responsibilities
  • Repair Coordination: Manage large Equipment Manufacturer customer quality portals, address general customer quality concerns, and maintain excellent supplier quality ratings.
  • Return Materials Management: Handle incoming customer Return Materials, conduct failure analysis, and handle Material Review Board requests, including coordinating external vendor Returns.
  • Failure Analysis and Reporting: Ensure customer failure analysis response requirements are met and report any issues requiring Non-Conformance or Corrective/Preventative Actions.
  • Communication and Updates: Maintain regular communication with customers and internal stakeholders to provide updates on repair status, and keep the Repair portal updated to track repairs and statuses efficiently.
  • Warranty and Order Management: Determine warranty status, and when needed, request purchase orders from customers, generate sales orders, purchase orders, or shippers related to repairs.
  • Metrics and Reporting: Report metrics to management as needed and perform any other assigned duties.
Required Skills and Experience
  • Proficiency with Microsoft Office.
  • Ability to handle multiple priorities and involve stakeholders when necessary to ensure customer satisfaction.
  • Strong written and verbal communication skills.
  • Experience with Sharepoint is a plus.


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