Technology Operations Manager

4 weeks ago


Cincinnati, Ohio, United States Apollo Full time
Key Responsibilities

As a Technology Operations Manager at Apollo Retail Specialists, you will be responsible for managing small to medium-scale projects through all phases, establishing and monitoring administrative procedures, and initiating and maintaining seamless lines of communication with clients to facilitate successful project execution.

You will interact with customers and team members in a business-like and professional manner, demonstrate good judgment in respecting the confidentiality of customer and company information, and possess strong time-management skills to assure high levels of customer satisfaction.

Additionally, you will oversee team and individual efforts, understand the principles and efficiencies of teamwork, and use good judgment when assigning tasks to workers based on their observed or known skills.

You will also provide periodic formal and informal performance development feedback as may be required for each work team employee, interact professionally and tactfully with all members of field staff to manage difficult situations, and coach/train all levels of field personnel, including on-the-job training for team member certifications and career progression.

Furthermore, you will ensure safety and minimize risk by following all company and customer safety practices, check emails regularly throughout the day, and respond to all emails as required.

You will also review your schedule weekly and immediately report any scheduling conflicts to field management personnel, communicate with project teams/field management personnel via daily email/field reports, and provide honest, straightforward feedback when rating/reviewing submitted daily field reports.

Finally, you will complete appropriate records of activity, including but not limited to "Sign Offs", pictures, reports, and other deliverables, and ensure accurate and timely recordkeeping within the company's reporting systems daily for assigned team(s).

Requirements

To be successful in this role, you will need to have a valid driver's license, reliable transportation, and strong computer skills, including Excel, Word, and Outlook.

You will also need to be comfortable with Smart phone devices, have a high school diploma/GED equivalent, and proven educational development beyond high school in areas of business management and/or project administration in a retail setting.

Additionally, you will need to have 5+ years of experience managing field operations onsite for retail services companies, 3-5 years of experience with network, routers, modems, and device security, and the ability to use hand tools and most power tools.

You will also need to possess great written and oral communication skills, be able to transmit reports on project progress, evaluations, hours, and any issues, and have the ability to multi-task, work independently, and execute with limited or no supervision.

Finally, you will need to possess exceptional time-management skills, assure high levels of customer satisfaction, and be able to spend reasonable additional time beyond normal working hours as may be required to meet project demands.



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