Director of Workforce Development and Program Leadership

4 weeks ago

Chicago, Illinois, United States New Moms Full time
About the Job:


Serving as part of the program leadership team, the Director of Workforce Development provides strategic leadership, direction, and oversight of New Moms' Job Training and College Success programs.

This position works in partnership with Bright Endeavor's leadership to ensure program goals and growth align with operations of a growing social enterprise.

This full-time position supports the agency's vision, philosophy, and values in the comprehensive delivery of services to young moms through the delivery of a comprehensive workforce development programming and supportive services.

This position will champion all New Moms values including our commitment to diversity, equity, and inclusion, in both strategic planning and performance.

This position works at in the East Garfield Park neighborhood at Bright Endeavors.

Key Responsibilities:

Program Oversight:
Provides leadership and oversight on all aspects of service delivery including program development, implementation, evaluation, and reflective supervision of direct reports for the workforce development and education coaching programs
Responsible for the hiring, training, and supervision of a diverse team
Provides executive skills-informed reflective supervision with direct reports and provide coaching to help staff grow as professionals and excel in their role
Provides coverage for staff who are absent or assigns to others when necessary
Accountable for all continuous quality improvement including participant survey feedback loops

Support overall outcomes and impact by strengthening program managers and coaches' work by reviewing and analyzing data from digital coaching tools, including by not limited to New Moms' app, survey platforms, resource hubs, etc.

Serves as an active member of the leadership team, facilitates staff meetings, and provides professional development opportunities to team members
Works collaboratively with BE leadership team to identify gaps and needs to ensure high quality coaching and manufacturing standards are met
Accountable for orientation and oversight of volunteers and interns involved within the Workforce Development programs
In consultation with the Chief Program Officer and Senior Director of Performance Management, oversees the implementation and tracks progress on programmatic plans, quality assurance activities, required reporting, and program outcomes
Oversees all internal and external data management training, data entry, and compliance to ensure staff compliance with Agency and funder database requirements checking monthly for accuracy and completion
Leads departments budget preparation and reviews; responsible for budget implementation and adherence
Develops formal and informal relationships with community service providers maximize program capacity and opportunities for participants to upskill and/or obtain certifications

Organizational Leadership:
Represents New Moms in a positive and constructive manner in all interactions with participants, staff, board, government officials, funders, and community partners
Upholds the New Moms' Executive Skills Coaching approach which is grounded in racial equity
Regularly participates in agency and program staff meetings, as well as professional group seminars or conferences to enhance professional knowledge and job skills
Committed to developing further as a leader by participating in the New Moms professional development model, demonstrating achievement in competencies defined by the agency
Performs other related duties as assigned

Qualifications:

Education:
Bachelor's Degree required; Master's preferred

Experience:
More than five (5) years of business, training, or workforce development experience required
More than five (5) years of experience hiring and leading diverse teams required
Experience managing workforce development contracts required; WIOA, SNAP E&T, and/or CDBG contracts preferred

Skills/Traits:
Strong track record in managing a comprehensive and complex array of projects with intellectual curiosity, attention to detail, and a results-oriented approach
Strong track record in program development that supports participants' economic mobility
Excellent communication skills, both oral and in writing
Proficiency in the use of personal computers and Microsoft software applications

Other requirements:
Valid driver's license, with safe driving record and valid insurance; Daily access to a reliable car required
Ability to work evenings and weekends, depending on the needs of agency

New Moms' Benefits:

We offer a comprehensive benefits package to full-time employees including health, dental, vision, disability, and life insurance; matching on retirement savings up to 3%; 15 paid holidays; and generous paid time off.

We also offer several unique benefits to New Moms:
discounts on Bright Endeavors products, free optional spiritual direction services, and half days on Fridays in the summer. Our Flexible Work Options policy allows for staff to work some hours remotely once training is complete.

For licensed employees, you will receive over 20 free CEU's during onboarding and an additional 1.5 free CEU's/month throughout employment.

We promote professional development and provide time for you to attend other external trainings opportunities as well. New Moms is a qualifying employer for student loan forgiveness and your time employed counts toward eligibility.

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