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Engineering Project Manager

2 months ago

San Jose, California, United States PayPal Full time
Company Overview:
PayPal has been transforming global commerce for over 25 years.

We create innovative solutions that simplify, personalize, and secure the movement of money, enabling consumers and businesses in nearly 200 markets to thrive in the global economy.

Our extensive network connects millions of merchants and consumers, facilitating transactions both online and in-person. PayPal is more than just a link to third-party payment networks.

We offer proprietary payment solutions that empower merchants to complete transactions on our platform.

Our customers enjoy the flexibility to use their accounts for purchasing and receiving payments for goods and services, as well as transferring and withdrawing funds.

We enable safer exchanges of funds between consumers and merchants through various funding sources, including bank accounts, PayPal or Venmo balances, credit products, credit cards, debit cards, cryptocurrencies, and gift cards.

Our products, including PayPal, Venmo, and Xoom, simplify and secure fund transfers among friends and family.

We provide merchants with a comprehensive payments solution that includes authorization, settlement capabilities, and immediate access to funds.

We also assist merchants in connecting with customers, managing exchanges and returns, and mitigating risks.

We facilitate cross-border shopping for consumers and help merchants expand their global reach while minimizing complexities in international trade.

Our core values of Inclusion, Innovation, Collaboration, and Wellness guide our daily operations.

These values ensure we operate as a unified global team with our customers at the forefront of our efforts, encouraging us to care for ourselves, each other, and our communities.


Role Overview:

Key Responsibilities:
As a Program Manager, you will oversee the planning, execution, tracking, and management of comprehensive solutions to deliver expected customer and business outcomes.

You will lead initiatives across PayPal to fulfill product priorities, coordinating efforts among various cross-functional teams.

You will be responsible for orchestrating the Product Development Life Cycle (PDLC), managing dependencies, and optimizing processes across multiple teams.

Team Introduction:
The PMO team is dedicated to driving and delivering programs throughout PayPal, developing and launching new products on a global scale. These initiatives involve multiple teams, projects, locations, and complex technologies.

Your Impact:
You will spearhead efforts across the PayPal organization to realize product priorities, taking charge of PDLC orchestration, dependency management, and process streamlining across diverse teams.

Daily Responsibilities:


Oversee the coordinated management of large, intricate programs within a defined timeframe to achieve specific business objectives.

Ensure timely delivery of business value and efficient utilization of organizational resources.

Collaborate with Business and Technology leadership to establish a clear understanding of the program's vision, purpose, and anticipated business benefits.

Define measurable KPIs aligned with company goals and objectives.
Manage the breakdown of program-level work across multiple delivery teams, identifying interdependencies and release plans.

Work closely with Product Owners and Product Development teams to execute and deliver programs in alignment with product vision and program goals, objectives, and timelines.

Engage appropriate domain resources and devise creative solutions to address resourcing challenges.
Facilitate resolution of program-level issues, leveraging scrum-of-scrums as necessary. Manage executive-level escalations and program-level change management.
Monitor program health, tracking status, risks, issues, and dependencies. Proactively address impediments faced by delivery teams and resolve roadblocks to ensure successful program execution.
Oversee program-level communications, keeping stakeholders informed of roadmap changes, release plans, and delivery status. Lead program-level reviews with delivery teams, stakeholders, and executive management as required.
Promote the integration and adoption of agile delivery practices across teams. Facilitate program retrospectives to identify opportunities for improvement and advocate for desired changes to enable continuous enhancement.

Qualifications:
Minimum of 6 years in a program management role
Familiarity with AI tools and methodologies
Experience in organizing multiple teams for software/product development initiatives, with a preference for agile lifecycle management experience.

A proven track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting customer experiences.

Experience in developing effective, matrixed relationships across organizations, fostering collaboration and communication among business and technology stakeholders. Experience working with teams and stakeholders across various geographies is preferred.
A strong technical background and a commitment to advocating for the customer throughout the program delivery lifecycle.
Proficient knowledge of project management processes, software tools, templates, and techniques.
Experience with various software development methodologies, including agile methodologies such as Scrum.
Success in creating program/project level artifacts to support significant software implementation programs with concurrent releases.

Additional Information:
PayPal is dedicated to fair and equitable compensation practices. Actual compensation is based on various factors, including work location, relevant skills, and experience.

The total compensation for this role may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

For more information, please visit our website.
PayPal's balanced hybrid work model typically offers 3 days in the office for effective collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring you benefit from both environments.
Our Commitment:
At PayPal, we are committed to fostering an equitable and inclusive global economy. Our employees are our most valuable asset, and we provide benefits to support you in every stage of life.

We prioritize your financial, physical, and mental well-being by offering valuable resources and benefits to support your overall health.

Our comprehensive benefits package includes a flexible work environment, employee stock options, health and life insurance, and more. To learn more about our benefits, please visit our website.

Our Culture:
Click here to learn more about our culture and community.
PayPal is an equal opportunity employer, providing equal employment opportunities to all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. We also provide reasonable accommodations for qualified individuals with disabilities.

If you encounter any issues submitting an application due to incompatible assistive technology or a disability, please contact us.


Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.

Belonging at PayPal means fostering a workplace where all employees feel included and valued.

We take pride in our diverse workforce, which reflects the merchants, consumers, and communities we serve, and we continue to take actionable steps to cultivate inclusivity and belonging at PayPal.