Overnight Client Services Coordinator
4 weeks ago
CLIENT SERVICE MANAGER
All Ways Caring HomeCare
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
We are seeking a self-motivated professional with prior scheduling and management or supervisory experience.
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency.
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships.
Key Responsibilities:
- Oversee quality care and overall client satisfaction
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Excellent customer service skills
About All Ways Caring HomeCare:
We deliver quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence.
Our services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs.
For more information, please visit our website.
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