Campus Cafe Operations Manager
7 days ago
Barnes & Noble Education, Inc. is seeking a highly motivated and customer-focused individual to join our team as a part-time Campus Cafe Operations Manager in the BNC Starbucks Licensee Cafe. As a key member of our management team, you will be responsible for providing exceptional customer service, coaching and developing team members, and ensuring the smooth operation of the cafe.
About Us
We are a leading provider of educational products and services to colleges and universities nationwide. Our retail environment is uniquely focused on delivering essential content, tools, and merchandise within a dynamic academic community. Our teams interact directly with customers, including students, faculty, administration, alumni, and the general public, to provide outstanding customer service and support.
About the Role
This is a part-time position that requires availability to work on a weekly basis year-round. Schedules may be set or vary to meet the needs of the store. The successful candidate will have prior supervisor or manager experience, excellent customer service skills, and a strong ability to work in a fast-paced environment. They will also possess basic reading, writing, and accounting skills, as well as the ability to work a flexible schedule including evenings, weekends, and holidays.
Key Responsibilities
* Provide exceptional customer service and coach team members to deliver high-quality service
* Maintain a working knowledge of all cafe operations and assist in the preparation and serving of hot and cold food and drinks
* Assist with assigning work and providing focused direction to team members to ensure seamless cafe operations
* Help resolve customer issues and complaints and escalate to manager when necessary
* Operate equipment, troubleshoot breakdowns, maintain supplies, and perform preventive maintenance
Requirements
* Prior supervisor or manager experience in a retail or restaurant environment
* Excellent customer service and communication skills
* Strong interpersonal, organizational, and problem-solving skills
* Basic reading, writing, and accounting skills
* Ability to work a flexible schedule including evenings, weekends, and holidays
Salary Range
$45,000 - $60,000 per year (estimated based on location and industry standards)
Why Join Us
Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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