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Corporate Records Assistant Manager

2 months ago

Cincinnati, Ohio, United States Western & Southern Life Full time

Position Overview:
This role is pivotal in overseeing a designated team within the Insurance Operations sector. The individual in this position is tasked with the performance management and professional growth of team members, ensuring the integrity and execution of operational processes and systems. The role involves coordinating and supervising activities within the Insurance Operations Department to guarantee that financial transactions are precise, service standards are met, and customer service issues are addressed promptly.

Key Responsibilities:

  • Organizes and directs departmental work by analyzing statistical reports on production, service time, and quality, along with direct customer interactions. Approves financial transactions within the scope of management authority.
  • Assesses productivity and quality against established performance agreements, managing work activities and balancing departmental resources to meet or exceed expectations.
  • Guides team members through effective management and coaching, ensuring clear communication of departmental goals and providing regular performance feedback.
  • Identifies team members' potential and supports their skill development, creating a departmental education plan for personal and professional growth.
  • Encourages a departmental culture that values open communication, integrity, professionalism, teamwork, and urgency.
  • Collaborates with management to implement reward and recognition programs that celebrate both team and individual achievements.
  • Builds strong relationships with clients, recognizing the importance of customer satisfaction and engaging in field conferences and meetings.
  • Proactively anticipates resource needs to adapt to workload changes without compromising service levels or company objectives.
  • Works with management to ensure departmental operations align with industry trends and best practices.
  • Consults on complaint cases and business exceptions, balancing business risks with client needs.
  • Collaborates on the impact of new products or projects on departmental processes, ensuring all requirements are met.
  • Identifies opportunities for process improvements and increased efficiency.
  • Monitors overtime and budgetary expenses related to mail.
  • Performs additional duties as assigned and adheres to all company policies and standards.

Qualifications:

  • High School Diploma required; further education preferred.
  • Proven experience in supervising or mentoring individuals, providing direction and constructive feedback.
  • Demonstrated expertise in customer service, effectively resolving client issues and showcasing strong negotiation skills.
  • Experience in managing multiple assignments and completing tasks accurately and on time.
  • Knowledge of the insurance industry, products, and regulatory requirements.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
  • Examples of independent decision-making and initiative.
  • Professional demeanor in challenging situations.
  • Familiarity with word processing, spreadsheet, and database applications.

Work Environment:
This position is primarily office-based, requiring extended periods of sitting and working at a desk or computer. Frequent repetitive motions of the wrists and hands are necessary for continuous computer work. Extended hours may be required during peak workloads.

Travel Requirements:
No travel is required for this position.