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Field Support Specialist

2 months ago

Sulphur, Louisiana, United States VSP Technologies Full time
Job Summary

The Field Support Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth. This role is responsible for coordinating with Sales personnel and the Regional Sales Manager to provide customer support within all VSP industries, including Industrial and Transportation markets.

Key Responsibilities
  • Coordinate with Sales personnel and the Regional Sales Manager to provide customer support within all VSP industries, including Industrial and Transportation markets.
  • Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
  • Provide on-site backup support for Sales, including application measuring and attending meetings.
  • Work closely with Sales to prepare and present on-site or virtual training classes to customers.
  • Conduct on-site storeroom surveys at customer locations, aid in onboarding new contracts and maintaining existing agreements, including vendor-managed inventory VMI and consignment.
  • Coordinate with Sales and Marketing to develop customer reference documents, including visual aids, such as gasket boards and pocket cards.
  • Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups.
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Bonus opportunities
Requirements
  • Associate or bachelor's degree in a technical or business-related field, or equivalent experience
  • Experience and/or training related to job functions
  • Microsoft Office (Excel, PowerPoint, and Word) proficiency
  • Customer service experience in manufacturing and/or sales (Preferred)
  • Working knowledge of MAS500 (Preferred)
  • Must possess a valid driver's license