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Hospitality Team Member

2 months ago

Brockton, Massachusetts, United States Big Boy Full time

About the Role:

We are seeking a skilled and enthusiastic Food Service Professional to join our team at Big Boy. As a Server, you will play a vital role in creating memorable guest experiences by providing exceptional service and ensuring that every guest leaves feeling satisfied and valued.

Key Responsibilities:

  • Guest Interaction: Develop a deep understanding of our Guest-Obsessed culture and take ownership of creating a positive and memorable experience for every guest.
  • Food and Beverage Recommendations: Make informed food and drink recommendations to guests, answering all menu and service-related questions with confidence and expertise.
  • Table Management: Ensure guest satisfaction by regularly checking in with each table, anticipating their needs, and addressing any concerns in a timely and professional manner.
  • Conflict Resolution: Handle guest complaints by listening attentively to their concerns, escalating issues to management as needed, and implementing solutions to ensure overall guest satisfaction.

Benefits of the Role:

  • Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your value to our team.
  • Flexible Scheduling: Work a variety of shifts, including evenings, weekends, and holidays, to accommodate your lifestyle and preferences.
  • Opportunities for Growth: Develop your skills and advance your career in a dynamic and supportive environment.

Requirements:

  • Ability to Work in a Fast-Paced Environment: Thrive in a high-volume, fast-paced work environment where no two days are ever the same.
  • Effective Communication: Listen, understand, and respond to team member and guest requests in a clear and concise manner, even in a loud environment.
  • Manual Dexterity: Demonstrate skill and coordination when using your hands to write, pour, and carry multiple drinks, plates, and bowls simultaneously.