Dental Treatment Coordinator
4 days ago
Spencer Dental and Braces, a Benevis company, is seeking an experienced Dental Treatment Coordinator to join our team in Richmond, VA.
Responsibilities- Presenting comprehensive treatment plans and providing estimates of costs in a clear and effective manner.
- Educating patients on the Orthodontist's treatment plan after diagnosis and review by clinical staff.
- Collections tracking, monitoring, and follow-up as needed.
- Explaining and promoting company payment policies and procedures.
- OBTAINING HIGH TREATMENT ACCEPTANCE BY EXPLAINING COSTS, INSURANCE COVERAGE, AND FINANCE OPTIONS.
- Soliciting referrals from satisfied patients while tracking their satisfaction with work provided.
- Contacting patients/guarantors prior to appointments to confirm fees due and appointment details.
- Performing tasks with the highest integrity by adhering to government regulations, company standards, and compliance programs.
- High School Degree or GED Equivalent Required.
- Minimum 1+ years experience as an Orthodontic Treatment Coordinator in another practice is required.
- Minimum 3+ years of customer service experience preferred.
- X-ray certification preferred.
- Strong knowledge of Orthodontics and associated treatment planning.
- Excellent written and oral communication skills.
- Able to articulate techniques used in Orthodontic field, treatment plan presentations highly preferred.
- Familiarity with dental insurances, service limits, PPO, Self Pay collections, and financing options.
- Proficient in computer usage and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) strongly preferred.
- Bilingual English-Spanish is a plus.
- Competitive salary: $45,000 - $55,000 per year.
- Quarterly bonuses based on office performance.
- Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more.
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