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Service Advisor

2 months ago

Honolulu, Hawaii, United States Lithia & Driveway Full time

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Lithia & Driveway. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Customer Communication: Serve as the primary point of contact between customers and technicians, ensuring that customer needs are understood and met.
  • Estimate Development: Develop accurate estimates for repairs and services, taking into account materials, labor, and customer payment options.
  • Repair Order Management: Prepare and manage repair orders, obtaining approval signatures and entering orders into our service database system.
  • Additional Repair Needs: Communicate additional repair and service needs to customers based on vehicle inspections.
  • Warranty Administration: Administer manufacturer warranties for qualifying vehicle repairs.
  • Customer Communication: Keep customers informed of service specials, completion times, and service expenses.

Requirements:

  • Previous Experience: Previous Service Advisor experience is preferred.
  • Basic Mechanical Understanding: Basic mechanical understanding of an automobile is required.
  • Acceptable Driving Record: An acceptable driving record and a valid driver's license in your state of residence are necessary.

Benefits:

  • Competitive Pay: We offer competitive pay and benefits.
  • Medical, Dental, and Vision Plans: We provide comprehensive medical, dental, and vision plans.
  • Paid Holidays and PTO: We offer paid holidays and paid time off.
  • Short and Long-Term Disability: We provide short and long-term disability coverage.
  • Paid Life Insurance: We offer paid life insurance.
  • 401(k) Retirement Plan: We provide a 401(k) retirement plan.
  • Employee Stock Purchase Plan: We offer an employee stock purchase plan.
  • Lithia Learning Center: We provide training and development opportunities through our Lithia Learning Center.
  • Vehicle Purchase Discounts: We offer vehicle purchase discounts.
  • Wellness Programs: We provide wellness programs to support our employees' health and well-being.