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Part Time Customer Experience Specialist

2 months ago

Union, Kentucky, United States Fifth Third Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fifth Third Bank. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide excellent customer service in all interactions, ensuring that clients receive a positive and personalized experience.
  • Business Partnering: Refer customers to the appropriate business partner for consultative conversations, driving business growth and revenue.
  • Risk Management: Identify and mitigate risks, openly exchanging ideas and opinions to ensure a safe and secure banking environment.
  • Operations: Collaborate with the operations team to ensure seamless execution of business processes and procedures.
Requirements
  • Customer Service: Proven experience in customer-facing roles, with a strong focus on delivering exceptional service.
  • Business Acumen: Understanding of business principles and operations, with the ability to analyze and solve problems.
  • Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas and concepts.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.