Customer Service Technician

3 days ago

Hinesville, Georgia, United States Lumen Technologies Australia Pty Full time
Job Title: Customer Service Tech- Hinesville, GA

Job Summary:

We are seeking a highly skilled Customer Service Tech to join our team in Hinesville, GA. As a Customer Service Tech, you will be responsible for performing installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment.

Key Responsibilities:

  • Perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment.
  • Maintain and repair outside plant facilities within assigned geographic service areas.
  • Clamp poles, use a shovel and pick to dig up and bury cable, and may be required to work in manholes or controlled environmental vaults (CEV).
  • Locate buried telephone cables.
  • Observe all safety rules and regulations.
  • Assist other technical personnel in the performance of their duties when requested.
  • Convey a positive and professional appearance and demeanor when communicating the company's products and services to customers.
  • Actively support sales and marketing-related activities.
  • Direct customer-facing work and sales referrals.
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed).
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
  • Active listening (ability to take input from customers, APS, and coworkers to problem-solve and improve skills).
  • Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
  • Active learning (curious seeker of new information and actively works to improve skills and knowledge).

Requirements:

  • High school diploma (or equivalent) or higher.
  • Ability to distinguish colors on facilities.
  • Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
  • Basic computer skills, including MS Office applications.
  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
  • Ability to work aloft (e.g., ladder).
  • Ability to work outside in all weather conditions and at various hours of the day/night.
  • Ability to work varying shifts and hours, including possible mandatory overtime, weekends, and holidays.
  • A valid driver's license and satisfactory driving record.

Preferred Qualifications:

  • Prior experience as a customer-facing telecom operations technician.
  • Basic electricity training/certification or documented equivalent work experience.
  • ADSL installation/repair experience (self/full installs).
  • A+/Net+ Certified Required Soft Skills.

About Lumen:

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government, and communities deliver amazing experiences.

Learn more about Lumen's network, edge cloud, security, and communication and collaboration solutions and our purpose to further human progress through LinkedIn, Twitter, Facebook, Instagram, and YouTube.

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