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Customer Service Representative

2 months ago

Golden Colorado, United States Sequoia Equities Full time
About the Role

As a key member of our team at Sequoia Equities, the Assistant Community Manager plays a vital role in ensuring the smooth operation of our multi-million dollar assets. This position requires a customer service superstar who is passionate about delivering exceptional experiences to our residents and stakeholders.

Key Responsibilities
  • Provide top-notch customer service to residents, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist in the management of day-to-day operations, including administrative tasks, bookkeeping, and data entry.
  • Collaborate with the community management team to achieve business objectives and improve resident satisfaction.
  • Develop and maintain relationships with residents, vendors, and other stakeholders to ensure a positive and productive community environment.
  • Participate in training programs to enhance skills and knowledge in property management, customer service, and industry software.
Requirements
  • Positive attitude and strong customer service skills.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Bookkeeping and administrative experience in real estate, hospitality, retail, or a related field.
  • Knowledge of industry software, such as Yardi, Onesite, and YieldStar, is a plus.
What We Offer
  • Competitive hourly rate of $21-$26, plus quarterly bonuses.
  • Superior health, dental, and vision insurance, as well as a 401(k) program with a company match.
  • Paid time off for vacation, sick days, and 12 holidays, plus your birthday off.
  • Apartment rent discounts up to 50% based on tenure, fun days, generous monthly perks, cash bonuses, and recognition for a job well done.
  • Up to 4 personal paid days off through our purpose program and a company focus on diversity, inclusion, belonging, and equity.