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Customer Service Ambassador

2 months ago

Fort Worth, Texas, United States Aire Serv Full time
{"title": "Customer Service Representative", "description": "About the Role

Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. As a Customer Service Representative, you will be a key member of our team and frequently the first point of contact for our customers.

Key Responsibilities
  • Handle service requests and customer complaints in a professional, timely, and courteous manner.
  • Perform marketing and sales functions to sell additional work and earn business.
  • Complete work orders, return customer calls, and respond to customer complaints.
  • Maintain office services by organizing office operations and procedures.
  • Perform other duties as needed, including cross-training in related positions.
Requirements
  • Minimum two years of admin experience.
  • Strong written and verbal communication skills.
  • Detail-oriented with strong data entry skills.
  • Positive attitude.
  • Team player who can work independently.
  • General computer knowledge, including Microsoft Office.
  • Typing skills a plus.
About Aire Serv

We believe in doing the job right. And part of the job is creating a company worth working for. When you put on that Aire Serv uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises.

", "lang_code": "en"}