Practice Assistant

3 weeks ago


Newburyport, Massachusetts, United States Mass General Brigham Full time

Job Summary

We are seeking a full-time Practice Assistant to provide onsite administrative support for our Internal Medicine team at our Newburyport practice.

Responsibilities

  • Manage the check-in process at central reception for a multispecialty practice, including Primary Care, Ancillary Services, Cardiology, Endocrinology, Nephrology, Allergy, and Gastroenterology.
  • Handle mail, faxes, and other administrative duties as needed.
  • Greet patients in a professional manner, register patients, and check insurance eligibility.
  • Answer telephones promptly and courteously, using the Pentucket Medical standard 3-part greeting.
  • Transfer, conference, and park calls as appropriate.
  • Route calls according to department protocol.
  • Access, understand, and accurately make appointments using the scheduling screens within the appropriate system.
  • Oversee waiting area and ensure that all patients are checked in.

Qualifications

  • Education: High school diploma or GED required.
  • Experience: A minimum of 1 year of customer service experience required. Previous experience in a medical office environment preferred.
  • Skills: Bilingual (Spanish/English) preferred.

About Us

Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. We proudly offer unparalleled acute, chronic, and wellness care to our patients.

Our Team

We are a team of over 300 clinical and administrative support staff, working together to provide exceptional patient care. We pride ourselves on our empathetic and compassionate approach to focused patient care.

Why Work with Us

We offer a competitive benefits package, a focus on diversity, equity, and inclusion, and opportunities for career growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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