Communication Specialist

3 days ago


Reading, Pennsylvania, United States MSCCN Full time
About the Position
The Department of Transportation is seeking a Communication Specialist to join their team in Berks County. As a Customer Care Representative, you will be responsible for upholding a positive image of the Department while providing comprehensive, accurate, and detailed information to the public. The primary focus of this role is to deliver exceptional customer service and address a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), and other designated areas of the Department.

Key Responsibilities
The key responsibilities of this role include:
  • Providing comprehensive, accurate, and detailed information to the public
  • Addressing a diverse range of inquiries related to BMV, BDL, and other designated areas of the Department
  • Upholding a positive image of the Department
  • Processing and clarifying intricate information across various functions

Requirements
To be successful in this role, you will need to possess the following qualifications:
  • One year of experience as a Clerical Assistant 2 (commonwealth title)
  • One year of moderately complex clerical experience
  • An equivalent combination of experience and training
  • Ability to travel to Harrisburg for a minimum of 5 weeks for training and orientation

Compensation and Benefits
We offer a competitive salary of $48,000 per annum, based on your experience and qualifications. This includes a starting salary of $40,000 per annum and a possible increase based on your performance and experience. Additionally, we provide full-time employment, flexible working hours, and opportunities for professional development and growth.

About Us
MSCCN is a leading organization in the field of transportation, committed to delivering exceptional customer service and addressing the needs of the community. Our team is dedicated to upholding a positive image of the Department and providing comprehensive, accurate, and detailed information to the public.

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