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Customer Service Representative
2 months ago
We're a dynamic retail company that's more than just a convenience store. We're a community hub where customers find a welcoming atmosphere, helpful service, and a place that feels like home.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.
Key Responsibilities:- Customer Service: Greet customers with a smile, answer questions, and provide assistance to ensure a pleasant shopping experience.
- Sales Floor Management: Maintain a clean and organized store environment, including restocking shelves, cleaning displays, and ensuring the store is tidy.
- Upselling and Suggestive Selling: Master the art of upselling and suggestive selling to elevate the customer experience and contribute to achieving sales goals.
- Cash Handling: Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
- Safety and Security: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
- Teamwork: Collaborate with colleagues to ensure smooth operations and provide support wherever needed.
- Facility Maintenance: Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
- Age Requirement: Must be 18 years of age or older (21 in some states).
- Availability: Must be able to work weekends and holidays.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Personable and Positive: Friendly demeanor and ability to make people feel welcome.
- Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
- Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
- Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
- Competitive Pay: $12/hour.
- Flexible Scheduling: We understand the importance of work-life balance.
- Paid Time Off: Earn time off to relax and recharge.
- Retirement Savings Plan: Plan for your future with our 401(k) program.
- Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week.
