Customer Service Representative

2 weeks ago


San Diego, California, United States Eppendorf Full time

Job Summary

Eppendorf is seeking a highly skilled and detail-oriented Customer Care Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring order entry fulfillment, and resolving customer complaints in a timely and professional manner.

Key Responsibilities

  • Ensure order entry fulfillment by phone, fax, and electronic means (EDI, PDF, eProcurement, etc.)
  • Provide order status updates to customers, sales reps, and dealers
  • Liaise with sales reps and end-users to resolve order-related issues
  • Manage order-related complaints and document issues via eCRM
  • Perform customer billing and invoicing requests, including credits and rebills
  • Support the Sales Team in preparing product quotes and coordinating demos, samples, and marketing materials
  • Work directly with the AR Department to ensure proper protocol is followed when accepting order requests

Requirements

  • Bachelor's degree (B.A.) from a four-year college or university preferred; and one to two years' related experience and/or training; or equivalent combination of education and experience

What We Offer

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business


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