Customer Service Ambassador

4 days ago


Troy, New York, United States John Ray and Sons Full time

Company Overview: As a leading home services provider, we are committed to delivering exceptional customer care and providing opportunities for personal and professional growth. Our team is dedicated to building strong relationships with our customers and ensuring their satisfaction.

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Job Summary: We are seeking a highly skilled and motivated Client Care Specialist to join our team. The successful candidate will be responsible for handling inbound and outbound customer service calls, resolving issues, and providing consultation on pricing and service plans.

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Key Responsibilities:

  • Take incoming calls from customers and respond to inquiries in a timely and professional manner.
  • Make outbound customer calls for follow-up and upselling purposes.
  • Use active listening skills to provide exceptional customer service and resolve issues efficiently.
  • Negotiate customer prices, service plan payments, and billing issues consistent with company guidelines.
  • Work collaboratively with other departments to ensure timely resolution of customer issues.

Requirements: To be successful in this role, you must have excellent verbal and written communication skills, be able to function well independently and as part of a team, and possess a flexible and adaptable nature. You should also be detail-oriented and focused, with a high school diploma or equivalent and 1-2 years of experience in a customer-facing role.

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Benefits: As a valued member of our team, you will receive a competitive compensation package, including medical coverage, dental coverage, retirement savings, and more. You will also have the opportunity to advance your career within our organization and enjoy a dynamic work environment that fosters growth and development.

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Salary: $18.00-$20.00/hour



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