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Night Auditor/Front Desk Associate

2 months ago

Los Angeles, California, United States AccorHotel Full time

Job Summary:

The Night Auditor is a critical role in ensuring a seamless guest experience during their stay at AccorHotel. As a Night Auditor, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records.

Key Responsibilities:

  • Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
  • Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
  • Respond to guest inquiries, requests, and concerns promptly and professionally
  • Handle cash transactions, credit card processing, and maintain a balanced cash drawer
  • Ensure accuracy in guest billing and resolve any discrepancies
  • Collaborate with various departments to address guest needs and ensure satisfaction
  • Monitor security cameras and report any suspicious activities
  • Maintain cleanliness and organization at the front desk area
  • Perform any additional tasks as required during the night shift

Requirements:

  • Previous experience in hotel management or guest services is advantageous
  • Strong understanding of hospitality operations and guest relations
  • Ability to communicate effectively with guests from diverse backgrounds
  • Proficiency in using phone systems and handling calls with professionalism
  • Bilingual or multilingual skills are a plus
  • Exceptional customer service skills with a focus on problem-solving
  • Attention to detail and accuracy in handling financial transactions and reports
  • Flexible availability to work night shifts, weekends, and holidays as needed