Insurance Customer Service Representative

2 weeks ago


Philadelphia, Pennsylvania, United States State Farm Insurance Full time
Job Title: Account Associate

At State Farm Insurance, we're seeking a highly skilled and customer-focused Account Associate to join our team. As an Account Associate, you'll play a vital role in providing exceptional customer service and support to our policyholders.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in our system to ensure seamless customer experiences.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims, resolving issues efficiently and effectively.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records, ensuring compliance with company policies and procedures.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers and provide informed guidance.

We're looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.



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