Customer Service Representative

2 weeks ago

Philadelphia, Pennsylvania, United States Chubb Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Chubb. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued agency partners and customers.

Key Responsibilities:
  • Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Phone and email handling of quotes, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
  • Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
  • Maintain established levels of productivity, service, and quality standards within a fast-paced call center
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents
  • Responsible for cross selling coverage to round out accounts
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed
Qualifications:
  • Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Experience in a high-volume contact center with a strong focus on superior service is a plus
  • Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
  • Track record of success in managing competing demands, and problem solving while on the phone with customers
  • Property and Casualty insurance experience a plus
  • Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

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