Customer Support Specialist

3 days ago


Elizabeth, New Jersey, United States AM Consulting Full time
Job Title: Quality Customer Support Representative

Estimated Salary: $45,000 - $60,000 per year

Job Description

We are seeking a skilled Quality Customer Support Representative to join our team at AM Consulting.

This role involves performing all tasks involved with Client Services, including learning and explaining services and products directly to consumers on behalf of our clientele.

Key Responsibilities:

  • Follow directions and work effectively as part of a team.
  • Responsible for assigned customer sales accounts and ensuring the accuracy of all paperwork completed for new customer sales accounts.
  • Maintain training abilities for clients and consumers, and ensure the accuracy of all entries for client services and sales.
  • Create in-office projects and classroom training products, and utilize detailed communication skills to provide excellent customer service.
  • Plan, coordinate, and execute customer outreach initiatives, and be comfortable working with iPads and tablet-based software.
  • Analyze the profitability and efficiency of the team to exceed sales goals, and learn basic customer service and sales techniques to help with problem-shooting.

Requirements:

  • Ability to follow directions and work effectively as part of a team.
  • Knowledge of Microsoft Office, strong oral communication skills, and ability to prioritize tasks effectively.
  • Professional Business Attire, Training Ability, and background knowledge of sales and customer engagement.

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per year.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.


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