Pharmaceutical Customer Service Specialist

3 days ago


New York, New York, United States SGD Pharma Packaging Inc Full time
Job Description

At SGD Pharma Packaging Inc, we are seeking a highly skilled Pharmaceutical Customer Service Specialist to join our team in NYC. The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.

The successful candidate will work in a multicultural environment under the supervision of the Customer Service Manager. Key responsibilities include administering customer orders in an SAP computer system, coordinating manufacturing schedules with EU and Asian plants, and delivery schedules with logistics partners. Building strong relationships with customers and maintaining accurate forecasting tools are crucial functions of the job.

Essential Duties and Responsibilities:

  • Manage all ordering and logistic communication with client portfolio
  • Create and maintain clients' accounts in SAP (new customer, price list, cross reference lists, surcharges)
  • Maintain administrative files (Network/CRM: orders, paperwork, POs status)
  • PO management: review POs for accuracy, process orders, ensure good communication with customers, follow up validation with planning department, and follow up shipment with logistic department and logistic partners


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