Technical Support Specialist

3 weeks ago


Timber Cove, United States Eclipse Enterprises Full time

Job Summary: Eclipse Enterprises is seeking an experienced Technical Support Specialist to join their IT Business Unit and assist with an upcoming migration project.

Key Responsibilities:

  • Provide technical support to users via various communication channels, promptly and professionally resolving technical issues.
  • Diagnose and troubleshoot hardware, software, and network problems encountered by users, utilizing appropriate tools and resources.
  • Assist users in understanding and effectively utilizing technology, providing guidance on software applications, system configurations, and best practices.
  • Escalate unresolved issues to appropriate teams or senior engineers, providing detailed information and troubleshooting steps for further investigation and resolution.
  • Install, configure, and maintain software and hardware systems to ensure optimal performance and efficiency.

Requirements:

  • Experience in providing technical support and troubleshooting hardware, software, and network issues.
  • Strong knowledge of software applications, system configurations, and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and collaborate with other departments.


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