Per Diem Client Care Representative
2 months ago
The Client Service Representative will provide exceptional customer service to clients and represent the organization in a professional manner. This role requires on-site availability and involves performing day-to-day operations of the front desk.
Responsibilities and Duties:- Welcome clients in a friendly, helpful, and compassionate manner.
- Prepare and review documents and medical records accurately and completely.
- Educate and advise clients regarding Veterinary Specialty Hospital services and practices.
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients.
- Process admissions and discharges accurately; schedule follow-up appointments as necessary.
- Process invoices and payments accurately.
- Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements.
- Assist with other administrative duties such as scanning, faxing, emailing, etc.
- Qualified candidates should possess excellent interpersonal skills and be able to develop and maintain positive working relationships with others.
- The right candidate will have a fundamental knowledge of Windows-based computer programs.
- Proven effective communication and the ability to multitask and prioritize.
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply.
Ethos Veterinary Health is a leading network of specialty and emergency hospitals across North America, dedicated to providing compassionate, unparalleled care and rewarding careers. Our integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver exceptional patient care.
We offer a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
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