Area Lead

2 weeks ago

Cumming, Georgia, United States Ross Stores Full time
Area Supervisor Job Description

About the Role:


The Area Supervisor is a key member of the Store Leadership team, responsible for overseeing a specific area of the store and ensuring the smooth operation of the store as a whole. This role requires strong leadership and communication skills, as well as the ability to work effectively with associates and customers.



Key Responsibilities:

Maintaining a Safe and Secure Environment:



  • Ensure a safe and secure shopping environment for customers and associates.
  • Identify and address any potential safety hazards or security risks.
  • Implement and maintain effective security protocols and procedures.


Providing Excellent Customer Service:



  • Provide exceptional customer service, ensuring that customers receive a positive shopping experience.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Develop and implement strategies to improve customer satisfaction and loyalty.


Leading and Developing Associates:



  • Recruit, train, and develop associates to achieve their full potential.
  • Provide coaching and feedback to associates to improve performance and productivity.
  • Develop and implement training programs to enhance skills and knowledge.


Merchandising and Visual Presentation:



  • Ensure that merchandise is properly displayed and maintained, according to company standards.
  • Implement and maintain effective visual merchandising strategies to drive sales and customer engagement.
  • Monitor and maintain stock levels, ensuring that merchandise is properly stocked and replenished.


Loss Prevention and Inventory Management:



  • Identify and address potential loss prevention risks, such as shoplifting and inventory shrinkage.
  • Implement and maintain effective inventory management procedures, including stock counts and cycle counts.
  • Monitor and analyze sales data and inventory levels to identify opportunities for improvement.


Administrative Duties:



  • Manage and maintain accurate records, including inventory levels, sales data, and associate performance.
  • Develop and implement reports and analytics to support business decisions.
  • Ensure compliance with company policies and procedures.


Additional Responsibilities:



  • Perform other duties as assigned by the Store Manager or Assistant Store Manager.
  • Participate in special projects and initiatives, as needed.

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