Automotive Service Leadership Role

2 weeks ago


Waipahu, Hawaii, United States Ken Garff Auto Group Full time

About Us
Ken Garff Automotive Group is a dynamic organization that prides itself on being different from standard dealerships. We're committed to continuous growth, progress, and change. As a result, our employees are proud to work for us, and we strive to create a work environment that embodies our core values of respect, intelligence, greatness, honesty, and teamwork.

Job Overview
We are seeking a highly skilled Automotive Service Manager to join our team at Aloha Kia Leeward, a Ken Garff Automotive Dealership. The ideal candidate will be a strategic leader with a proven track record in building and developing high-performing service departments. As a key member of our team, you will be responsible for forecasting, meeting goals, and objectives for the department, as well as preparing and administering an annual operating budget for the service department.

Key Responsibilities
Forecast and Budgeting: Develop and implement a comprehensive forecasting and budgeting process to ensure the service department meets its financial targets.
Staff Management: Hire, train, motivate, counsel, support, and monitor the performance of service department staff. This includes approximately XX direct reports.
Regulatory Compliance: Ensure the service department adheres to federal, state, and local regulations, including hazardous waste disposal, OSHA right-to-know, and other relevant laws.
Customer Service: Foster a positive customer experience by ensuring the work areas and customer waiting area are clean and inviting.
Performance Metrics: Use tools such as Daily Operating Control, efficiency and productivity control, comeback reports, order trends, and metrics to monitor and improve department performance.

Requirements
• 5-10 years of experience in a Service Management or Leadership role.
• Proven track record in building and developing high-performing service departments.
• Strong leadership skills with a team-oriented, hands-on, and inclusive style.
• High School diploma or equivalent; college degree preferred.
• Valid in-state driver's license and good driving record, per company standards.
• Advanced knowledge of automobiles and repair work.
• Strong problem-solving and communication skills (written and verbal).
• Advanced computer and technical skills, including experience with Ignite/Dealer Track/Arkona.

What We Offer
As a member of our team, you can expect a competitive compensation package, great culture, real career growth opportunities, and a comprehensive benefits program, including paid time off, 401(k) with company match, medical, dental, vision, short- and long-term disability, AD&D, and life insurance. We also offer a year-end bonus program (Garff Giveback) and employee discounts on vehicle purchases, parts, service, and more.



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