Firestone Automotive Technician
1 week ago
About the Role
As a Sales and Service Technician at Firestone, you will play a critical role in delivering exceptional customer experiences and driving business results. Your primary responsibilities will include:
- Assessing customer needs and preferences to provide personalized solutions
- Upselling and cross-selling tire services and products to customers
- Ensuring high levels of customer satisfaction through follow-up and resolution of any issues
Key Performance Indicators (KPIs):
Your success in this role will be measured by the following KPIs:
- Customer satisfaction ratings
- Tire sales revenue growth
- Service efficiency and productivity
What You'll Need to Succeed:
To excel in this role, you will require:
- Exceptional communication and interpersonal skills
- A strong understanding of tire services and products
- Ability to work under pressure and meet deadlines
Compensation and Benefits:
The estimated salary for this role is $55,000-$65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
Working Environment:
You will be working in a fast-paced retail environment, interacting with customers, colleagues, and managers. A positive attitude, adaptability, and teamwork spirit are essential for success in this role.
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