Customer Service Director

4 weeks ago


Watkinsville, Georgia, United States All Ways Caring HomeCare Full time
Customer Service Manager

Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and quality care for our clients.

Responsibilities

• Oversee the delivery of quality care and services to our clients

• Supervise and mentor a team of caregivers to ensure they are providing exceptional care and support to our clients

• Manage client relationships and ensure their needs are met

• Develop and implement strategies to improve customer satisfaction and retention

• Collaborate with other departments to ensure seamless delivery of services

• Conduct regular home visits and safety checks to ensure the well-being of our clients

Requirements

• Associate or bachelor's degree in business, nursing, social services, or related field of study

• 2+ years of experience in customer service or care management

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Valid driver's license and auto insurance

Benefits

We offer a competitive salary, tuition reimbursement, and opportunities for career growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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