Customer Experience Representative

3 weeks ago


Palm Beach Gardens, United States Giselle Camilo Insurance & Financial Services Full time

Giselle Camilo Insurance & Financial Services is a thriving insurance agency located in Palm Beach Gardens, Florida, where we prioritize providing exceptional customer service. Our team is dedicated to ensuring all clients feel valued and understood.

Job Responsibilities

As a Licensed Insurance Customer Service Representative, you will be responsible for:

  • Servicing all inbound client inquiries for new and/or existing clients, including payments, renewals, cancellations, endorsements, and rewrites.
  • Calling on policyholders to deliver and explain policy, analyze insurance program and suggest additions or changes.
  • Using exceptional relationship-building skills to establish trust with clients and maintain retention and product loyalty.
  • Following up on leads generated from inbound calls and non-renewal leads.
  • Treating each customer contact as a cross-sell and up-sell opportunity.
  • Maintaining accurate records and documentation of client interactions and transactions.

Our ideal candidate will have prior experience in customer service roles, preferably in the insurance industry, and excellent verbal and written communication skills. You must also possess strong attention to detail, professionalism, and the ability to work in a fast-paced environment.

We offer an annual base salary based on experience, ranging from $55,000 to $65,000 per year, along with paid time off, vision insurance, dental insurance, life insurance, a mon-fri schedule, career growth opportunities, retirement plan, health insurance, evenings off, team meetings, work-life balance, and bonus opportunities.



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