Systems Engineer

4 weeks ago


San Francisco, California, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled Desktop Support Engineer to join our team at First Citizens Bank. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our end-user computing environment.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to end-users, minimizing downtime and ensuring business continuity.
  • System Administration: Install, configure, and maintain desktop operating systems, applications, and hardware.
  • Problem Resolution: Troubleshoot and resolve technical issues, escalating complex problems to senior engineers as needed.
  • Documentation: Maintain accurate and up-to-date documentation of technical procedures and processes.
  • Collaboration: Work closely with cross-functional teams to ensure seamless integration of technical solutions.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1+ years of experience in desktop support or a related field.
  • Skills: Strong technical skills, excellent communication and problem-solving abilities, and a willingness to learn and adapt to new technologies.
Preferred Qualifications
  • Microsoft Windows 10: Experience with Microsoft Windows 10, MECM (SCCM), and MS Office Suite (O365).
  • Network Infrastructure: Knowledge of network infrastructure, VOIP, and troubleshooting hardware/software skills.
  • Scripting: Familiarity with batch files, Visual Basic Script, WMI, and PowerShell scripts.
  • Active Directory: Understanding of Active Directory users, groups, and group policies.
  • Customer Service: High level of customer service skills, with the ability to support all levels of employees within the bank.

First Citizens Bank is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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